What is your Return Policy?
Online Purchases
Return requests must be submitted through our Return Portal within fourteen (14) days of delivery for a refund to the original form of payment or store credit. Products must be in original condition and original packaging.
You may use the discount code COMMON10 at checkout to receive 10% off your purchase. If the COMMON10 discount code was used, the 10% discount will not be additionally deducted from your refund.
Once your return request is submitted and approved, our third-party returns manager will issue a prepaid return shipping label.
Please note that although a prepaid return label is provided, an $8 restocking fee will be deducted from your refund.
Original shipping charges are non-refundable.
Please ship the item(s) back within twenty-one (21) days of delivery and include the original packing list inside the return package.
The following items are not eligible for return, exchange, refund, or store credit:
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Sale items
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Final Sale items
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Third-party products
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Items purchased with promo codes other than the initial 10% welcome code (COMMON10)
Final Sale Items
All items purchased through our Online Sale will be Final Sale.
All items purchased during the Markdown event are Final Sale and cannot be returned or exchanged.
Shipping Fees
Orders of $100 or more qualify for free standard shipping.
Orders under $100 are subject to a flat $8 shipping fee.
For returns, a prepaid return shipping label will be provided once your return request is approved; however, an $8 restocking fee will be deducted from your refund to cover handling and processing costs.
Shipping charges are non-refundable.
Customers are responsible for any additional shipping fees associated with exchanges or reshipments.
What is your Exchange Policy?
To request an exchange, please submit your request through our Return Portal within fourteen (14) days of delivery for a different size, color, or style of any in-stock item. Products must be in original condition and packaging.
If your exchange results in a price difference, you will be invoiced for any additional charges or refunded for the excess amount.
Please note:
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Exchanges are not guaranteed
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Inventory is not reserved until the original item is returned
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Exchange orders will be shipped to the original shipping address only
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Shipping speeds and addresses cannot be modified
How long do I have to make a return once my request is approved?
Approved returns must be shipped back within twenty-eight (28) days from the return approval date.
If items are not returned within this timeframe, the return approval and prepaid label will be canceled, and the return or exchange will no longer be eligible. No exceptions will be made.
When will I receive my refund?
After the return arrives at our facility, it will be inspected, and your refund will be issued to your original payment method within five (5) business days.
An $8 restocking fee will be deducted from your refund.
You will receive an email confirmation once the refund has been processed.
My order has been marked as delivered, but I have not received it.
All orders are shipped via USPS. Once an order is marked as delivered, responsibility transfers to the customer and USPS. We do not replace lost or stolen packages, with no exceptions.
Please ensure your shipping address is accurate before placing your order. We are not responsible for packages sent to incorrect addresses due to input errors.
For address updates, please contact info@commonknit.com as soon as possible with your order number.
If your package is marked as delivered but not received, please check:
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A secure or discreet delivery location
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Whether the delivery status was updated prematurely
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With neighbors or household members
For USPS shipments marked as lost or damaged, claims must be filed directly with USPS using your tracking number.
Our online Return Policy only applies to orders placed on commonknit.com.
We reserve the right to update this policy at any time, with or without notice, subject to applicable law.
